Refund policy

Returns, Refunds & Cancellation Policy

Effective Date: 28 July 2026
Last Updated: 28 July 2026

  • Our Commitment

At RUMI Fine Fragrances, every creation is carefully crafted, quality-checked and securely packaged before it leaves our facility. Because fragrances are personal-use products, we maintain strict quality and hygiene standards to ensure every customer receives a product in pristine condition.

  • No Returns or Exchanges

Due to the personal nature of fragrances and in the interest of hygiene, safety and product integrity, RUMI Fine Fragrances does not accept returns or exchanges once an order has been delivered.

We are unable to accept returns or exchanges for reasons including, but not limited to:
• Change of mind
• Personal preference regarding fragrance, longevity or projection
• A fragrance smelling different from expectation
• Gift purchases
• Incorrect product ordered by the customer
• Opened, used or partially used products

We encourage customers to carefully review product descriptions before placing an order.

  • Damaged, Defective or Incorrect Products

The only exception to our No Returns policy is where:

• The product is received in a physically damaged condition;
• The product is damaged during transit;
• An incorrect product has been delivered; or
• The shipment is incomplete due to our error.

If any of the above occurs, please notify us within 24 hours of delivery by contacting our Customer Care team.

  • Supporting Information Required

To help us investigate your claim, please provide:
• Your order number;
• Clear photographs of the outer shipping package;
• Clear photographs of the product and its packaging;
• A brief description of the issue.

Claims submitted without adequate supporting information may require additional verification.

  • Resolution

Once your claim has been reviewed and approved, RUMI Fine Fragrances will, at its sole discretion:

• Replace the affected product with the same item; or
• Issue a refund where a replacement is not reasonably possible.

Refunds, where approved, will be processed to the original payment method.

  • Order Cancellation

Orders may be cancelled only before they have been packed or dispatched. Once an order has been dispatched, it cannot be cancelled.

  • Important Information

Minor variations in packaging, colour appearance on different screens, or batch-to-batch nuances that do not affect product quality shall not be considered defects.

Fragrance perception varies from person to person based on skin chemistry, climate and individual preference. Such variations are inherent to fine fragrances and do not qualify for returns, exchanges or refunds.

  • Contact Us

Should you require assistance, please contact RUMI Fine Fragrances through the contact details published on our website. We are committed to resolving genuine issues promptly and fairly.