Shipping policy

RUMI Fine Fragrances

Effective Date: 28 July 2026
Last Updated: 28 July 2026

  • Our Shipping Philosophy

At RUMI Fine Fragrances, every order is prepared with the same care that goes into crafting each fragrance. We work to ensure your order reaches you safely, securely and in perfect condition.

  • Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

  • Shipping Methods

Standard Shipping: Delivery within 3–7 business days for most serviceable locations in India.

Express Shipping: Available for selected pin codes, with estimated delivery within 1–3 business days.

Delivery timelines are indicative and may vary depending on location, weather conditions, public holidays and courier operations.

  • Shipping Charges

Shipping charges, if applicable, will be displayed during checkout. From time to time, RUMI Fine Fragrances may offer complimentary shipping as part of promotional campaigns or above specified order values.

  • Order Tracking

Once your order is dispatched, you will receive an email and/or SMS/WhatsApp notification with shipment tracking details.

  • Delivery

Please ensure that the shipping address and contact information provided at checkout are accurate. Delivery may require a signature or OTP verification depending on the courier partner.

  • Delivery Delays

While we strive to meet estimated delivery timelines, unforeseen events such as severe weather, transportation disruptions, public holidays or force majeure events may result in delays.

  • Failed Delivery Attempts

If a shipment cannot be delivered after repeated attempts due to incorrect address, recipient unavailability or refusal to accept delivery, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

  • Damaged Packages

If your package appears visibly damaged or tampered with upon delivery, we recommend refusing delivery where possible or contacting our Customer Care team within 24 hours, together with photographs of the package.

  • Lost Shipments

In the rare event that a shipment is confirmed lost in transit by the logistics partner, RUMI Fine Fragrances will arrange a replacement or refund, subject to verification.

  • International Shipping

International shipping may be introduced in the future. Availability, shipping charges, customs duties and taxes will vary depending on the destination country and applicable regulations.

  • Contact Us

For any shipping-related queries, please contact RUMI Fine Fragrances through the contact details provided on our website. Our Customer Care team will be pleased to assist you.